Help your online visitors find what they need, before they get frustrated and leave your site.

• Increase online sales
• Provide customer support
• Reduce operating costs

Product Highlights:

• Live Chat
• Co-Browsing and Joint Form-Fill
• Operator Console
• Campaign Viewer/LiveKeyword
• Live Analytics

Advantages

• Quick and easy one-time setup
• Built-in high security with industry standards (128-bit SSL secure and SAS 75 certified)
• Extremely reliable—LivePerson has 99.95% uptime
• Unlimited chats, transcript search and chat transfers
• User-friendly tools to increase productivity
• LivePerson customer service is available 24/7. Call anytime for assistance.

Make it easy for customers to contact you… and to track their inquiries.

• Earn customer loyalty.
• Ensure every inquiry is answered.

With LivePerson Contact Center, your customers have multiple methods for getting the answers they need quickly and easily, including all features of LivePerson Pro plus:

• Knowledge Base (self-service)
• Ticket System

Tracking Customer Interactions

LivePerson Contact Center’s built-in ticket system will:

• Store all communications related to a customer or issue
• Track issue status to ensure it’s followed up
• Schedule follow-up action items for agents
• Hand-off or escalate issues seamlessly

This means your customers experience one, unified response to their inquiry, regardless of how they contacted you (phone, email or chat), or how many agents on your end were involved in the resolution.

Benefits

• Multiple methods for visitors to get the information they need immediately – your customers choose their preferred method for receiving help.
• Improves agent productivity by letting them “see” where visitors are on your site, and receive the complete history of issues
• Increases conversion rates by providing a live person to answer questions, cross-sell and upsell orders.